Customer Service for Animal Advocates

Coming February 2025!

Customer Service for Animal Advocates, Volume 1

10 Building Blocks for Compassionate Service

Customer service for animal welfare dog (1)

Finally - a customer service guide tailored to the unique challenges of animal welfare advocates! Customer Service for Animal Advocates, Volume 1 - 10 Building Blocks for Compassionate Service will transform your customer service approach and make every interaction count. This essential guide provides foundational customer service principles tailored specifically for animal welfare, forming the building blocks for compassionate and effective engagement with both people and pets.

We’ll notify you when the book is ready for pre-order purchases, so you’ll be among the first to secure your copy.

Coming February 2025!

Customer Service for Animal Advocates, Volume 1

10 Building Blocks for Compassionate Service

Finally - a customer service guide tailored to the unique challenges of animal welfare advocates! Customer Service for Animal Advocates, Volume 1: 10 Building Blocks for Compassionate Service will transform your customer service approach and make every interaction count. This essential guide provides foundational customer service principles tailored specifically for animal welfare, forming the building blocks for compassionate and effective engagement with both people and pets.

We’ll notify you when the book is ready for pre-order purchases, so you’ll be among the first to secure your copy.

What to Expect?

Practical Advice. Straightforward Techniques.

Cathy M. Rosenthal will share insights on setting clear expectations, listening attentively, using empathetic language, fostering resiliency, and keeping your cool during challenging encounters. From making a positive first impression to handling difficult situations with confidence, these essential skills empower you to foster trust, build resilience, and leave lasting, positive impressions.

What Will Be Covered?

Listen Attentively - Develop active listening skills to prevent conflict and build engagement.

Show Empathy - Learn the power of empathy in managing difficult conversations.

Practice Patience - Cultivate patience to handle various situations calmly and effectively

Take a Timeout - Recognize when to step back to maintain composure and professionalism.

Change What You Think - Shift your mindset to improve interactions and outcomes.

Making First Contact - Learn how to set the stage for positive and constructive interactions.

Always Pack a Smile - Discover the impact of a smile in creating welcoming environments.

Orient People to Their Environment - Understand the importance of guiding visitors through your facility.

Set Expectations - Prevent frustration by clearly defining what the customer can expect.

Be Resilient - Build resilience to navigate the challenges of animal welfare work.

Cynthia Martinez

Director of Operations, San Antonio Humane Society, San Antonio, Texas

"Customer Service is very important to us and as a result we have used many training tools and attended many workshops. Cathy Rosenthal’s workshop has by far been the best. She managed to engage a room full of people with 20 different job descriptions and make her training relevant to them. No small feat in animal welfare. I highly recommend this course to anyone who needs or wants an excellent customer service program for all areas of animal welfare.”

Be your for our 4 legged friends

Whether you’re greeting new adopters, guiding families through difficult decisions, or advocating for the animals in your care, this book offers practical, field-tested approaches to delivering exceptional customer service. Once you know these building blocks, you’ll be ready for Volume 2, coming out in late 2025, which will dive into advanced techniques and strategies for handling even the most challenging customers. Gain the tools and compassionate mindset needed to elevate your work, strengthen your connections with the community, and thrive in this rewarding field.

Interested in Learning More?

Contact Cathy about her hands-on Customer Service and Compassion Fatigue training at shelters across the U.S. or set up a special online class for your staff. Or find her speaking at a state or national animal welfare conference presenting on these essential topics and empowering animal welfare professionals with the skills and resilience needed to thrive in this field.

Can't Wait?

Check out Cathy’s free customer service class—10 quick lessons, only 3 minutes each, on these essential customer service skills—download free tip sheets, and follow her on LinkedIn for weekly tips and insights to keep you inspired and motivated to elevate your customer service skills.

Customer Service for Animal Advocates, Volume 1

Get Notified!

Customer Service for Animal Advocates, Volume 1

Get Notified!

What to Expect?

Get Notified!

What Will Be Covered?

Listen Attentively - Develop active listening skills to prevent conflict and build engagement.

Show Empathy - Learn the power of empathy in managing difficult conversations.

Practice Patience - Cultivate patience to handle various situations calmly and effectively

Take a Timeout - Recognize when to step back to maintain composure and professionalism.

Change What You Think - Shift your mindset to improve interactions and outcomes.

Making First Contact - Learn how to set the stage for positive and constructive interactions.

Always Pack a Smile - Discover the impact of a smile in creating welcoming environments.

Orient People to Their Environment - Understand the importance of guiding visitors through your facility.

Set Expectations - Prevent frustration by clearly defining what the customer can expect.

Be Resilient - Build resilience to navigate the challenges of animal welfare work.

Cynthia Martinez

Get Notified!

Interested in Learning More?

Can't Wait?

Get Notified!

Customer Service for Animal Welfare Professionals