"Customer Service is very important to us and as a result we have used many training tools and attended many workshops. Cathy Rosenthal’s workshop has by far been the best. I highly recommend this course to anyone who needs or wants an excellent customer service program for all areas of animal welfare.”

Great attitude and energy! Lots of insights on things I would never have thought of before.

Fantastic outlook; loved how this session gave me something to think about, and made me more aware of how I can do better with language.

“Great class, entertaining & informative, kept my attention.”

“She made the time fly! She was just wonderful!”

Join Us

January 18, 2022

11 a.m. to Noon CST

Basic

$18
  • Identify poor customer service and compare to great customer service skills. (Basic)
  • Learn to interact with visitors, adopters, supporters, volunteers, and each other in more positive ways.
  • Recognize what causes misunderstandings and how to avoid and/or turn those negative situations around.
  • Learn 10 tips to take your customer service to the next level.
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Join Us

January 26, 2022

10 a.m. to 11:30 a.m. CST

Recommended

Advanced

$36
  • Discover tips for getting people to agree with you (even when you are turning them down for an adoption).
  • Learn the art of listening and reading body language (dogs can do it, so can you).
  • Learn verbal responses to real-life animal shelter situations.
  • Use special techniques to handle difficult people and diffuse tense situations.
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**Can't make it to the live webinar? While we prefer you to be live on the call, a recording of the webinar will be made available for 30 days past the call date so you can log on and watch at your convenience.