"Customer Service is very important to us and as a result we have used many training tools and attended many workshops. Cathy Rosenthal’s workshop has by far been the best. I highly recommend this course to anyone who needs or wants an excellent customer service program for all areas of animal welfare.”

Great attitude and energy! Lots of insights on things I would never have thought of before.

Fantastic outlook; loved how this session gave me something to think about, and made me more aware of how I can do better with language.

“Great class, entertaining & informative, kept my attention.”

“She made the time fly! She was just wonderful!”

January 18, 2022,
11 a.m. to Noon CST

Compassion Fatigue:
How to Stay Healthy and Happy Working with Animals

  • What compassion fatigue is and how it differs from work stress or burnout.
  • What triggers compassion fatigue.
  • What are the symptoms of compassion fatigue.
  • Where the participant falls on the compassion fatigue/burnout scale through a self-assessment.
  • Tips on how to set boundaries.
  • Steps towards an action plan to practice self-care and become more resilient.

January 26, 2022,
10 a.m. to 11:30 a.m. CST

**Can't make it to the live webinar? While we prefer you to be live on the call, a recording of the webinar will be made available for 30 days past the call date so you can log on and watch at your convenience.


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