Free Guides, Templates & Digital Resources
Below you'll find free downloadable guides and templates for your own personal use or to use with your animal welfare organization.
10 Customer Service Tips For Animal Welfare Professionals
Download all 10 tips in one easy-to-use guide. Make a booklet and share them with your team!
Download Each Customer Service Tip individually
Download each of our 10 essential tips for animal welfare organizations and share with your team!
Customer Service Tip #1
Making First Contact
Customer Service Tip #2
Always Pack A Smile
Customer Service Tip #3
Orient People To Their Environment
Customer Service Tip #4
Set Expectations
Customer Service Tip #5
Listen Attentively
Customer Service Tip #6
Show Empathy
Customer Service Tip #7
Practice Patience
Customer Service Tip #8
Take A Timeout
Customer Service Tip #9
Change What You Think
Customer Service Tip #10
Be Resilient
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Training Format
Online
10-Lesson Customer Service Mini-Course for animal welfare professionals.
Resources to use alongside your book purchase
Free resources to use alongside your book purchase of The Lucky Tale of Two Dogs and The Happy Tale of Two Cats! Get your kids excited about caring for animals.
Lesson Plan
Lesson Plan: What do dogs and cats need to be happy and healthy?
Meets Common Core Standards and Texas Essential Knowledge and Skills Suitable for grades K, 1, 2
Sheet Music
Sheet Music for The Lucky Dog and The Happy Cat
Sing-along songs for the children's books, The Lucky Tale of Two Dogs and The Happy Tale of Two Cats
Fortune Teller
Lucky Dog Fortune Teller / Origami Printable
A fun colorful paper folding game for kids to play
Coloring Pages
Animal Welfare Coloring Pages for Kids
Black and white coloring sheets that encourage kindness to animals
Cathy Rosenthal, CHES, CFE
Animal Welfare Communications Specialist
Cathy brings more than 35 years' experience in the animal welfare field. She is a sought-after speaker, Certified Humane Education Specialist, a syndicated pet advice columnist, an author, a publisher, and of course - a loving pet parent.
Read more about Cathy here and check out her services and trainings for animal organizations to learn more ways she can help your organization.