Training & Workshops

Animal Welfare Specialist - Non profit

Training and Workshops for Animal Welfare Organizations

Animal welfare professionals are motivated when they’re learning new ways to communicate with the public that promote programs and forward their agency’s mission. Cathy’s training and workshops are given at animal welfare conferences, online, and in person at your organizations. Cathy holds workshops across the country at various animal conferences, workshops online (one-on-one or special group sessions) as well as in person at agency locations. Cathy's workshops qualify for Continuing Education in respective states.

✓ Educate your staff & volunteers

Earn credit for continuing education

Tracy Elliott

Tracy Elliott

President of the Anti-Cruelty Society of Chicago

Cathy provided an all-day session on customer service for the entire staff of Asheville Humane Society. She is a gifted teacher and connects strongly with her audience. She held everyone’s attention, inspired us to think differently about our customers and how to serve them. It was a valuable experience for us.

The 3 Training Programs Everyone in Animal Welfare Should Take

Animal Rescue Customer Service

Customer Service for Animal Welfare Professionals

Customer Service can be difficult for staff who are passionate about animals, but not so crazy about people. No other workshop addresses those unique challenges.

Register for basic or advanced online training or arrange for an onsite program for your entire staff.


Compassion Fatigue: How to Stay Healthy and Happy Working with Animals

If you want to stay in this profession, you will need to learn what Compassion Fatigue is, how it can impact you, want what you can do to protect yourself from being vulnerable to it.

Register for a basic online training for an individual or an onsite program at your organization. The onsite program includes for FREE the Compassion Fatigue: Learning How to Help My Staff workshop. (Or take this Bonus program online for a fee.)

Animal Rescue Team Building

Customer Service Training Games for Managers and Supervisors to Train their Staff 

Forced fun is never a good thing at work – except in survey after survey, animal welfare people say they want planned activities that encourage comradery. Pinky swear!

If you manage a team, then you are going to want to learn how to engage them and improve collaboration.

Email Cathy Rosenthal Animal Welfare Specialist

Need additional Customer Service or Compassion Fatigue training for your organization?

  • On-site Customer Service and Compassion Fatigue training for animal welfare professionals.
  • Six-week ZOOM coaching sessions for individuals who would benefit from one-on-one instruction.
  • Six-week ZOOM team training programs to improve communications and collaboration.

For more information, email Cathy at


Cathy Rosenthal, CHES, CFE
Animal Welfare Communications Specialist

Cathy brings more than 35 years' experience in the animal welfare field. She is a sought-after speaker, Certified Humane Education Specialist, a syndicated pet advice columnist, an author, a publisher, and of course - a loving pet parent.

Read more about Cathy here or check out her Non-Profit's page to see more ways she can help you and your organization.

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