“On behalf of all of us at Charleston Animal Society, I just wanted to say thank you for the wonderful two days you spent with us in delivering the Customer Service Workshop. The time you took to personalize the training to our shelter’s needs and experiences was unmatched in any other trainings we have had. It’s hard to get staff excited in advance about a mandatory training session, but I will definitely say that afterwards, everyone was complimenting on how much they enjoyed it and how they learned so much from your expertise. We are looking forward to implementing your tools in our everyday work to continue improving upon our services and being the best that we can. Thank you for being your amazing, personable, entertaining, and knowledgeable self. You certainly delivered!”