“I work in an animal shelter and have had previous managers who assigned other weekly hour long reading lessons on customer service... which seemed written at the 3rd grads level and also somehow assumed the reader was a terrible person. NOT THIS STUFF!!! In 1 hour (less) she manages to cover the big topics in easy to assimilate ways. You the viewer are assumed to be an awesome person who may be able to become more aswesome if you habe areas you could improve or even just remember something small which kind of got left behind in the hurry of surviving a fast paced and busy job. All the things she talks about are things which can impact your organization's mission to help animals as well as impact your daily mental state, and also be used just about anywhere you have to interact with another human. Definitely worth the time and Im going to suggest our organization makes this mandatory to review on a yearly basis for all staff, just to keep the simple stuff fresh in mind. Doooo it, take the course!”