Woman says condo doesn’t allow “service” dogs

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Woman says condo doesn’t allow “service” dogs

Dear Cathy,

I live in a condo that doesn’t allow certain service dogs. I have a certificate, a vest and badge, and a doctor’s letter, but the president of the condo association doesn’t want to look at it. I have panic attacks, anxiety and depression. When I have my lab with me, she calms me down until I am totally calmed down. Isn’t there a law that service dogs are allowed in condos? 

– STK, Florida

Dear STK,

Under the American Disabilities Act (ADA) and Florida law, if your dog is a service animal – an animal that has been trained to provide certain tasks for someone with a mental, physical, sensory, psychiatric or intellectual disability – then your condo must allow the dog to remain with you. A service animal must have received specialized training to respond to your particular disability.

These laws, however, do not apply to emotional support animals. An emotional support dog is not trained to provide a service, even though there is no discounting the fact that he or she is providing an enormous comfort for a stressed owner. Emotional support animals, however, are covered under the Fair Housing Act, and no training is required. You do have to provide proof, which requires a letter from a doctor or mental health care professional who has determined you need this emotional support animal for a mental health disability.

Unfortunately, emotional support animals do not have the same guarantees to be in public spaces, like restaurants and grocery stores, as service animals, but landlords are required under the FHA to make reasonable accommodations for people who need emotional support animals.  The caveat: Not all properties are covered by the FHA.

If you are unsure whether your dog is a service animal or an emotional support animal or is covered under the FHA or not, consult a lawyer. Hopefully, your condo allows pets because it’s clear you benefit from having a dog in your life.

Cathy M. Rosenthal is a longtime animal advocate, children’s author, syndicated pet columnist, and pet expert with more than 30 years in the animal welfare field. Send your pet questions, stories and tips to moc.tidnuptepobfsctd-75d22d@yhtac. Please include your name, city, and state. You can follow her @cathymrosenthal

  

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Cathy Rosenthal (aka The Pet Pundit), CHES, CFE

Animal Welfare Communications Strategist, Writer & Educator

Cathy M. Rosenthal is an award-winning humane educator and author, animal welfare strategist, pet columnist, and speaker who has spent more than 38 years working in animal welfare with local and national humane organizations. She helps people better understand and care for animals through her nationally syndicated My Pet World column and has been the longtime pet columnist for the San Antonio Express-News since 2003.

In addition to her writing, Cathy develops humane education, leadership, customer service, and compassion fatigue training programs for animal welfare organizations nationwide, and has helped raise millions of dollars through grant writing, strategic communications, and program development.

Cathy is the editor and curator of Humane Perspectives: Leadership in Animal Welfare and is the author of several books, including Grant Writing Boot Camp for Animal Advocates, The Lucky Tale of Two Dogs, and The Happy Tale of Two Cats, which was the 2026 winner of the Association of Professional Humane Educators’ (APHE) "Educator’s Choice Award" for Best Humane Education Book for Young Children. She also received the 2026 APHE Nathania Gartman Heroes Award for Impact in Humane Education. Her humane education programs in Texas have reached more than 45,000 elementary school children since 2019.

She resides in Texas with her husband, their cat Sterling, and a former community cat, Maddie, who successfully negotiated an indoor living arrangement but still considers human affection highly negotiable.

Humane Perspectives: Leadership in Animal Welfare is on Sale Now! Special website-only price for a limited time! Order your copy today.

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